Frequently Asked Questions

Please bring your Medicare card, any concession cards, a list of current medications, relevant test results or specialist letters, and any referrals. If you have private health insurance, bring your card as well.

You can book online through our website or HotDoc, call us on (08) 6118 2788, or walk in during opening hours. Online booking is available 24/7 for your convenience.

No, you don't need a referral to see a General Practitioner. However, you will need a GP referral to see most specialists and to access Medicare rebates for some allied health services.

Yes, you can request to see a specific doctor when booking. Please note that availability may vary, and sometimes you may need to wait for an appointment with your preferred doctor.

We are open 7 days a week: Monday-Friday 8:00 AM - 5:00 PM, Saturday 9:00 AM - 3:00 PM, and Sunday 10:00 AM - 3:00 PM. Please check our website for public holiday hours.

Home visits are available in limited circumstances for patients who are unable to attend the practice due to medical reasons. Please contact our reception to discuss your situation.

We always try to accommodate urgent cases on the same day. Call us as early as possible, and we will do our best to fit you in. For emergencies, please call 000.

Yes, our practice is wheelchair accessible with disabled parking available. We have accessible restrooms and consultation rooms. Please let reception know if you require any special assistance.

Yes, we offer telehealth consultations via phone or video call for appropriate situations such as follow-ups, prescription renewals, and non-emergency consultations.

We offer free interpreter services for patients who need language assistance. Please inform reception when booking so we can arrange an interpreter for your appointment. Our doctors also speak multiple languages including Arabic, Malay, Mandarin, and more.