1. Practice Information
Gosnells Family Practice is a medical practice located at 23C, 2158 Albany Highway, Gosnells, WA 6110. We provide general practice medical services to patients in accordance with Australian healthcare standards and regulations.
2. Appointment Terms
Booking
- Appointments can be made online through HotDoc or by calling (08) 6118 2788
- We recommend booking in advance to secure your preferred time
- Emergency appointments may be accommodated subject to availability
Cancellation Policy
- Please provide at least 2 hours notice for appointment cancellations
- Failure to attend without notice may result in a missed appointment fee
- Late arrivals may need to be rescheduled to avoid disrupting other patients
3. Payment Terms
- Payment is required at the time of consultation unless prior arrangements have been made
- We accept cash, EFTPOS, and Medicare where applicable
- Bulk billing is available for eligible patients (pension card holders, children under 16)
- Private fees apply for non-bulk billed consultations
- Workers compensation and third party insurance claims are processed separately
4. Patient Responsibilities
- Provide accurate and complete medical history and current medications
- Bring Medicare card and relevant health insurance cards to appointments
- Inform us of any changes to contact details or medical conditions
- Follow prescribed treatment plans and medication instructions
- Treat staff and other patients with respect and courtesy
- Maintain confidentiality of other patients' information
5. Privacy and Confidentiality
Your medical information is confidential and will be handled in accordance with the Privacy Act 1988 and Australian Privacy Principles. Please refer to our Privacy Policy for detailed information about how we collect, use, and protect your personal health information.
6. Medical Records
- Medical records are maintained electronically in secure systems
- Patients have the right to access their medical records upon request
- Records may be transferred to other healthcare providers with patient consent
- Medical records are retained in accordance with Australian medical record keeping requirements
7. Professional Standards
All doctors at Gosnells Family Practice are registered with the Australian Health Practitioner Regulation Agency (AHPRA) and maintain current medical registration. Our practice is AGPAL accredited, ensuring we meet national safety and quality standards.
8. Complaints and Feedback
We welcome feedback about our services. If you have concerns about your care, please speak with the practice manager or your doctor. Formal complaints can be made to the Health and Disability Services Complaints Office (HaDSCO) or the Australian Health Practitioner Regulation Agency (AHPRA).
9. Limitation of Liability
While we strive to provide the highest quality medical care, medicine is not an exact science. Treatment outcomes cannot be guaranteed. Our liability is limited to the extent permitted by Australian law, including the Competition and Consumer Act 2010 and relevant state legislation.
10. Changes to Terms
These terms and conditions may be updated from time to time. Current terms will be available on our website and at our practice. Continued use of our services constitutes acceptance of any updated terms.
Contact Information
Gosnells Family Practice
23C, 2158 Albany Highway
Gosnells, WA 6110
Phone: (08) 6118 2788
Email: info@gosnellsfamilypractice.com.au
Last updated: 17/11/2025