Terms and Conditions

1. Acceptance of Terms

By accessing and using this website and/or receiving services from Gosnells Family Practice, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use this website or our services.

2. About Our Practice

Gosnells Family Practice is a medical practice operating in Western Australia. Our healthcare professionals are registered with the Australian Health Practitioner Regulation Agency (AHPRA) and committed to providing quality healthcare services in accordance with professional standards and Australian healthcare regulations.

3. Website Use

3.1 Permitted Use

This website is provided for:

• Informational purposes about our medical services
• Appointment booking and patient communication
• Access to patient resources and health information
• Contact information and practice details

3.2 Prohibited Use

You must not use this website to:

• Transmit any unlawful, harmful, or offensive content
• Attempt to gain unauthorized access to our systems
• Violate any applicable laws or regulations
• Interfere with the website's security or functionality
• Use automated systems to access or download content
• Reproduce or distribute copyrighted material without permission

4. Medical Services Terms

4.1 Doctor-Patient Relationship

A doctor-patient relationship is established only through direct consultation with our healthcare professionals. Online content, email communications, or website interactions do not constitute medical advice or establish a therapeutic relationship.

4.2 Appointment Policy

• Appointments must be booked in advance through our booking system or by phone
• Cancellations must be made at least 2 hours before the scheduled appointment
• Late arrivals may result in shortened consultation time or rescheduling
• Failed appointments may incur a fee as per our practice policy

4.3 Payment Terms

• Payment is due at the time of service unless prior arrangements are made
• We accept cash, EFTPOS, and Medicare bulk billing where applicable
• Private fees apply for non-bulk billed services
• Accounts overdue for more than 30 days may be referred to debt collection

5. Patient Responsibilities

As a patient, you agree to:

• Provide accurate and complete health information
• Follow prescribed treatments and medical advice
• Notify us of changes to your health status or medications
• Treat staff and other patients with respect and courtesy
• Arrive punctually for appointments
• Pay applicable fees in accordance with our fee schedule

6. Confidentiality and Privacy

We are committed to protecting your privacy and confidentiality in accordance with the Australian Privacy Act 1988 and professional healthcare standards. For detailed information about how we handle your personal and health information, please refer to our Privacy Policy.

7. Intellectual Property

All content on this website, including text, images, logos, and design elements, is owned by Gosnells Family Practice or our licensors and is protected by copyright and other intellectual property laws. You may not reproduce, modify, or distribute any content without our express written permission.

8. Third-Party Links

Our website may contain links to third-party websites for your convenience and information. We are not responsible for the content, privacy practices, or security of external websites. Access to third-party sites is at your own risk.

9. Limitation of Liability

To the fullest extent permitted by Australian law, Gosnells Family Practice and its staff shall not be liable for any direct, indirect, incidental, or consequential damages arising from:

• Use of this website or inability to access the website
• Reliance on website content for medical decision-making
• Technical failures or interruptions to our services
• Third-party actions or omissions
• Loss of data or unauthorized access to information

This limitation does not affect any statutory rights that cannot be excluded under Australian Consumer Law.

10. Force Majeure

We shall not be liable for any failure or delay in providing services due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, pandemics, or other emergencies.

11. Complaints and Disputes

If you have a complaint about our services, please contact our practice manager in the first instance. If the matter cannot be resolved internally, you may contact:

• Health and Disability Services Complaints Office (HaDSCO) - WA
• Australian Health Practitioner Regulation Agency (AHPRA)
• Medical Board of Australia

12. Emergency Situations

13. Data Security

While we implement appropriate security measures to protect your information, no internet transmission is completely secure. You acknowledge that any information transmitted through this website is done so at your own risk.

14. Modifications to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on this website. Your continued use of our website and services after any modifications constitutes acceptance of the updated terms.

15. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue to be valid and enforceable to the fullest extent permitted by law.

16. Governing Law

These Terms and Conditions are governed by the laws of Western Australia and the Commonwealth of Australia. Any disputes arising from these terms shall be subject to the jurisdiction of the courts of Western Australia.

17. Contact Information

If you have any questions about these Terms and Conditions, please contact us: